Capacity Building Workshops

//Capacity Building Workshops
Capacity Building Workshops2018-10-28T10:15:38-06:00

New thinking. New results.

Forward-thinking organizations maximize performance by fostering a culture of learning at all levels. They recognize that self-generated learning empowers employees to embrace change, accept new challenges, think strategically, work collaboratively and deliver superior results. Confidence is bolstered. Innovation is sparked. Momentum is created.

Learning and changing in faster, shorter cycles is a competitive advantage that is not easily replicated. In a learning environment, employees recognize and are motivated by their capacity to make increasingly significant contributions to the success of the organization.

The workshops described below empower your people to deliver superior performance in strategic planning, business processes, leading change, creative thinking and organizational focus.

1. Strategic Planning: Imagining your future and developing the roadmap to get there

By clarifying strategic intentions, identifying the actions and outcomes required to achieve them, and showing stakeholders where they need to contribute, the Integral Strategy Roadmap™ is a highly effective tool for aligning collaborative efforts, removing barriers to success and achieving shared goals.

Workshop Outline

What Clients Are Saying

“Finally I can see line of site between what all these public agencies do and the strategic goals of the community. And I can now see accountability for performance measurement.”
Branch manager of local bank, Wetaskiwin Strategic Roadmap
“I can now understand what everyone is doing and know what I don’t need to do because I can trust others to do it on my behalf.”
Community Mayor, Leduc Regional Roadmap to Excellence

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1. Leading Change

The most important element of any change is people – how they are impacted by it, respond to it and lead through it. This challenges the common assumption that organizational change is about structures, processes and/or technologies. In reality, all change is personal. During times of change it’s important for leaders to understand their role, learn new strategies for dealing with their own reactions to change and support others with their unique experiences.

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What Clients Are Saying

“My aha moment was that I just needed to ask the person I saw as resisting what they needed to ‘get on the bus’.”
“I liked the practical tools for helping people with this reorg.”

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2. Navigating Productive Conflict: Being tough on issues and easy on the people

Navigating Productive Conflict

Being tough on the issues and easy on the people

Workshop:                     Full Day or Half Day

Audience:                       Intact Teams or Mixed Groups


Communication  •  Work Relationships

Self-Awareness  •  Conflict Management

Leadership  •  Teamwork  •  Collaboration


Do you avoid rocking the boat? Would you like to navigate conflict more easily? What exactly is “healthy conflict”?

Conflict is simply the difference of opinions with strong emotions and it is inevitable. Healthy productive conflict only exists if there is a vulnerability based trust to overcome the all-too-common fear of conflict. Lacking this level of trust often leads to destructive behaviours complicated by divisional competitiveness rather than the humble pursuit of the truth and best decisions for all.

What will be covered?

Your response to conflict situations is in your control but you cannot control the response of others. Learning about their styles will help you better understand how they may naturally respond to conflict so that you can more effectively engage with them. Passionate and unfiltered debate around important issues creates innovative solutions and better decision making. After a brief review of the four DiSC styles, discussions focus on the conflict map and where the ideal conflict point of healthy debate lives along the conflict continuum. You’ll build your awareness of your healthy and unhealthy behaviours enabling you to make better choices in the moment. These choices support engaging in open and honest conversation where your opinion is different and matters.

At the conclusion of this workshop you will Have:

  • Gained insights into how your style of dealing with conflict affects you and the people around you.
  • Explored the constructive and destructive behaviours along the productive conflict continuum.
  • Learned how to identify and reframe conflict to avoid counterproductive behaviours.
  • Gained insights for adapting to the four basic personality styles while in debateful conversations.
  • Practiced inner management skills to increased awareness of how to respond to uncomfortable situations.

Click here to download the Navigating Productive Conflict PDF

3. Perspective and Process: Collaborative design thinking for customer-driven processes

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Would your customers say you are a delight to do business with?

Uncover customer needs, increase loyalty, cut out waste and improve efficiencies. This action-packed method helps organizations work quickly and collaboratively to meet the ever-increasing demands of internal and external customers and stakeholders.

Workshop Outline

What Clients Are Saying

“We developed our ISO processes without once thinking about the customer. I can’t believe we did that. Now we know better.”
“I can’t believe people in other departments were willing to help us fix our processes; normally we create them on our own and throw them over the fence.”

4. Creative Thinking

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It’s no longer safe to assume that conventional thinking will lead to growth or even sustain yesterday’s results. It’s time to get out of your comfort zone and “think outside the box”. Develop the creative thinking skills you’ll need to be innovative, nimble and successful in today’s rapidly changing environment.

Workshop Outline

What Clients Are Saying

“In a day we came up with opportunities to save $300 million dollars in the construction of a new oil sands facility.”
“I can’t stop thinking about that random word exercise, in half an hour we had a dozen great ideas.”

5. Establishing Organizational Focus

This one-day work session will help identify the few habits your organization or group needs to work on and put them into immediate practice on your most pressing matters. Included is an assessment of the relative health of your group based on Patrick Lencioni’s “The Advantage”. Your facilitator will help you interpret and act on your results to leverage your smart organization into building a healthy one that has less politics and confusion, higher morale and productivity, and lower unwanted turnover.

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What Clients Are Saying

“We had a lot of new players on our team; this helped get everyone on the same page and get us talking about what was keeping us up at night.”
Manager of Engineering Infrastructure
“I learned that what my team needed from me was a very small shift; I wish I’d know about it a lot earlier.”
Director of Planning