The Power of a Single Word

How often do we find ourselves in a communication debacle from the misuse of a single word?  After a few rounds, clarifying back and forth we usually sort it out. In the business world, this is not a life or death matter and I sometimes use the expression “no one will die from this” or “this isn’t open heart surgery”, to help […]

By |October 28th, 2012|Communication, Empathy, Leadership Skills|1 Comment

Resistance to change IS protection from threat…are you unknowingly that threat?

According to Dr. A. J. Schuler, author of Negotiate Your Way to Success, there are 10 common reasons why people resist change.
Common Reasons Why People Resist Change

Risk of change is seen as greater than risk of status quo
Connections to people disturbed – “tribal bonding”
No role models for new environment
Fear of incompetence or looking incompetent
Feeling overloaded, overwhelmed
Healthy skepticism
Fear of hidden agendas […]

By |October 5th, 2011|Change Strategies, Empathy, Leadership Skills|0 Comments

Endings are boring, negative, and emotionally heavy so let’s forget about them and just get on with what’s new, exciting, and fun!

Not so fast says William Bridges, author of Managing Transitions: Making the Most of Change, who contends the single biggest reason why changes fail is that no one thought about endings or how to manage their impact on people.

Bridges distinguishes a change, which is situational (e.g. new boss, new role) and external, from transitions which are the internal psychological processes people […]

By |June 16th, 2011|Change Strategies, Empathy, Leadership Skills|2 Comments